The Stupidity that Takes Place Within the Customer Lounge

From my office at the dealership, I can hear everything that happens in the customer lounge next door. Most of the time, this isn't a huge issue as at least I can catch up on whatever stuff Fox New Channel thinks I should give a crap about. Of course, in addition to the television that's usually turned up way too high, I get to overhear the customers talking as well.

Today there is an elderly couple in the lounge. I can't see them, but there's no mistaking the man's voice as one that must be beyond 70. The service writer came into the lounge to try to sell some work that needs done on their car. In this instance, the customer's third brake light bulb is burnt out. Parts and labor to fix this minor issue will total $20. The woman is all for the idea, but the man insists he's "not paying $60 dollars for a bulb," even though she clearly said $20. The service writer and the elderly woman both repeat that the cost is $20, not $60, but the old man stands his ground. The bulb will go unfixed.

So, the service writer retreats and the couple is left alone. The woman asks (quite legitimately) is the man is capable of changing the bulb. The man insists that the SW had said $60 the first time and that she's trying to rip him off. Then he says "it's probably not even out, we'll check it when we get home." So clearly, we know this guy cannot hear very well, is too old to physically handle many tasks, and suspects that our dealership, the most reputable dealership in the area, is trying to screw him. He goes on to tell his companion that there was one other time "they" insisted a bulb was out but he checked it later and it was working. She asks at that point "didn't you replace that bulb, though?" To which he replies, "well that was later, after it quit working." Sure, buddy.

I really do have a point to this story, I swear, and it's this: If you think going in that this business will try to screw you, why would you bring your car here? Personally, if I had that opinion about any business, there is no way I would patronize them again.

Oh my gosh, he's still going... Now he's complaining about the cost of the oil change. It's ridiculous, he says. Now he actually said "these people are gonna rip you off." Not today, pal. I swear it's all I can do to remain seated in my office and not walk in there and point out everything this asshat is wrong about.

It's gonna be a long, long day.